Shipping Information

We ship all over the United States. Our primary shippers are FedEx, UPS and USPS. We are always making sure our customers have the best shipping rates available to them. Below are transit maps for Ground shipments.

If there are any questions about shipping please contact us at 816-599-2319, our shipping department will be more than happy to speak with you.

Return Policy

Unused, unopened products may be returned and refunded. Buyer will be responsible for the shipping charge and a 20% restocking fee. A refund will be issued only if the customer has contacted our shipping/returns department prior to returning the package. Please include your name, address, phone number and date of purchase for refunds.

Products cannot be refunded 30 days after the original purchase date. If materials are returned without prior consent from Concrete Floor Supply, no refund will be given. NO EXCEPTIONS!

Due to US Department of Transportation regulations, acid stain in 5-gallon containers cannot be returned due to its hazardous status. Packages containing acid stain, or other products and marked “ORM-D” on the box must be shipped from a UPS or FedEx hub to return. UPS stores or other similar designated shipment points are not considered a hub.

Partially used or opened products cannot be returned.

Please contact us at 816-599-2319 with questions or for authorization before returning any products so we will expect your inbound package, re-ship if required or refund your purchase.

Warranty Policy

Because manufacturer cannot control how this product will be used, it makes no warranties either expressed or implied, including no warranties or merchantability and fitness for purpose intended. Manufacturer will not be liable for incidental or consequential damages.

We do not guarantee the final outcome due to different application techniques, concrete slab variations, and various job conditions. While the vast majority of projects produce beautiful finishes, each application is unique and will have different, sometimes unexpected results.

We have no control over the shipment after it leaves our facility. Tracking numbers are provided by email to allow customers the opportunity to follow the progress of their packages online. If the customer receives a damaged package, he or she should contact the shipper and file a claim.