Shipping Information


We ship all over the United States. Our primary shippers are FedEx, UPS and USPS. We are always making sure our customers have the best shipping rates available to them. Below are transit maps for Ground shipments.

If there are any questions about shipping please contact us at 816-599-2319, our shipping department will be more than happy to speak with you.

fedexground
upsgroundtimes
uspsmap

Return Policy


Unused, unopened products may be returned and refunded. Buyer will be responsible for the shipping charge and a 20% restocking fee. A refund will be issued only if the customer has contacted our shipping/returns department prior to returning the package. Please include your name, address, phone number and date of purchase for refunds.

Products cannot be refunded 30 days after the original purchase date. If materials are returned without prior consent from Concrete Floor Supply, no refund will be given. NO EXCEPTIONS!

Due to US Department of Transportation regulations, acid stain in 5-gallon containers cannot be returned due to its hazardous status. Packages containing acid stain, or other products and marked “ORM-D” on the box must be shipped from a UPS or FedEx hub to return. UPS stores or other similar designated shipment points are not considered a hub.

Partially used or opened products cannot be returned.

Please contact us at 816-599-2319 with questions or for authorization before returning any products so we will expect your inbound package, re-ship if required or refund your purchase.

Warranty Policy

Super Z dba Concrete Floor Supply warrants that our products and the information supplied by us is accurate to the best of our knowledge.  Such information supplied about our products and uses is not a representation or a warranty.  It is supplied on the condition that you will make your own tests to determine the suitability of the product for your own particular purpose.

Any use or application is the sole responsibility of the user. Listed physical properties are typical and should not be construed as specifications.

Concrete Floor Supply MAKES NO WARRANTY OR GUARANTEE, EXPRESSED OR IMPLIED, RELATING TO THE PRODUCTS AND THEIR APPLICATION. THIS INCLUDES WARRANTIES OF FITNESS, DESIGN COMPATIBILITY OR MERCHANTABILITY FOR ANY PARTICULAR USE AND SHALL HAVE NO RESPONSIBILITY OR LIABILITY, INCLUDING DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES, DUE TO INJURY, DELAY OR THIRD PARTY CLAIMS FOR INSTALLATION OR REPAIR.

Acceptance of delivery of our product means that you have accepted the terms of this warranty whether or not purchase orders or other documents state terms that vary from this warranty.  Upon receipt of merchandise, purchaser has 30 days to notify Concrete Floor Supply in writing that the materials are defective.  Defective product means that it is not merchantable and has not been used.  Claims after 30 days of purchase are void.  Should any of Concrete Floor Supply products prove to be defective within the 30 days from the purchase date, Concrete Floor Supply, at its sole discretion will either replace the material, issue a credit, or provide a refund for the initial paid purchase price of the material.

Certain Products may contain chemicals which may cause serious physical injury.  Before using, read the Materials Safety Data Sheet and follow all precautions to prevent harm.

We have no control over the shipment after it leaves our facility. Tracking numbers are provided by email to allow customers the opportunity to follow the progress of their packages online. If the customer receives a damaged package, he or she should contact the shipper and file a claim.