We do our very best to ship our in stock products within one business day of receiving the order. Orders placed before noon central go out the same day when possible. Most orders ship UPS Ground. If you need more expedited shipping, call us so we can help. Also, all orders deemed necessary to go on a pallet will need to be shipped to a commercial address. Customers love our service and communication!
We ship all over the United States and now to Canada! Our primary shippers are UPS, UPS International Ground, FedEx 2-Day and USPS. We are always making sure our customers have the best shipping rates available to them. Below are transit maps for Ground shipments.
If you receive a damaged package please take detailed pictures of both the damaged box and product and call us immediately. Without pictures to prove the shipper damaged the product we will not be able to make a claim with the shipper or give a refund to you for the damaged product.
If you have a missing or damaged item you have 7 days to contact us.
If there are any questions about shipping please contact us at 844-599-2319, our shipping department will be more than happy to speak with you.
Unused, unopened products may be returned and refunded. Buyer will be responsible for the shipping charge to get the item back and a 20% restocking fee. A refund will be issued only if the customer has contacted our shipping/returns department prior to returning the package. Please include your name, address, phone number and date of purchase for refunds.
Products cannot be refunded 30 days after the original purchase date. If materials are returned without prior consent from Concrete Floor Supply, no refund will be given. NO EXCEPTIONS!
To ensure product quality to our customers we do not accept returns of liquid products even if they have been unopened. We cannot control where and how these products are stored when out of our possession and for this reason cannot accept returns of liquids.
Partially used or opened products cannot be returned.
Please contact us at 844-599-2319 with questions or for authorization before returning any products so we will expect your inbound package, re-ship if required or refund your purchase.